Hey there @VLibersat - and thanks for the tag @BérangèreL. I’ll be honest, I thought NSP was something we could simply “see” in HubSpot. I looked in Service Hub under surveys, I looked in reporting, and I even looked in properties for surveys/feedback. I don’t see it.
While I don’t use Service Hub a ton, I was thinking it should be something intuitive, but I’m with you @VLibersat - I’m running into a roadblock.
I was thinking maybe I could build a calculated property, but I don’t seem to be able to find a way to separate the responses into promoters and detractors so I could subtract and output a number. Same in custom reporting.
So unfortunately, I don’t have an answer here, I’m sorry. Hopefully someone else does.