# NPS reminders **URL:** \ **Category:** HubSpot Ideas\ **Tags:** feedback-surveys\ **Created:** [July 11, 2019, 4:09pm UTC](https://community.hubspot.com/t/nps-reminders/15260 "2019-07-11T16:09:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AnniePP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/anniepp/32/102498_2.png) [@AnniePP](https://community.hubspot.com/u/AnniePP)\ **Post date:** [July 11, 2019, 4:09pm UTC](https://community.hubspot.com/t/nps-reminders/15260/1 "2019-07-11T16:09:10Z")
Very often customers miss NPS email (vacation or busy or anything). When I can send any other email repeatedly, I can only send NPS once and then set it to recurring. I want to be able to send a reminder within a few days to people who missed the original NPS survey! ---
**Author:** ![Lindsey\_Keith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindsey_keith/32/43030_2.png) [@Lindsey\_Keith](https://community.hubspot.com/u/Lindsey_Keith)\ **Post date:** [October 29, 2019, 3:55pm UTC](https://community.hubspot.com/t/nps-reminders/15260/2 "2019-10-29T15:55:02Z")
I agree. I created NPS email 2 and NPS email 3 so I can send this survey to the people who do not respond 3 times max. I then put in my recipients and chose Criteria ‘Last NPS survey rating in unknown’. I also would like that option the schedule this survey to go out instead of having to put myself a calendar invite to remember to send it. ---
**Author:** ![bmoc\_avantra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bmoc_avantra/32/21752_2.png) [@bmoc\_avantra](https://community.hubspot.com/u/bmoc_avantra)\ **Post date:** [June 29, 2020, 4:58pm UTC](https://community.hubspot.com/t/nps-reminders/15260/3 "2020-06-29T16:58:31Z")
Agreed - this is a missing feature for NPS surveys in my opinion. It’s very standard to be able to send reminders to folks that have not actioned the first email. ---
**Author:** ![CSCampbell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cscampbell/32/105714_2.png) [@CSCampbell](https://community.hubspot.com/u/CSCampbell)\ **Post date:** [October 16, 2020, 11:00am UTC](https://community.hubspot.com/t/nps-reminders/15260/4 "2020-10-16T11:00:36Z")
I’ve recently encountered this issue too. Would be ideal to either have the ability to resend the email to non openers/non clicks after X days (with amended subject line). ---
**Author:** ![bojanski](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bojanski/32/14279_2.png) [@bojanski](https://community.hubspot.com/u/bojanski)\ **Post date:** [February 16, 2021, 6:57pm UTC](https://community.hubspot.com/t/nps-reminders/15260/5 "2021-02-16T18:57:13Z")
Please make this happen! Not having this feature is a major consideration for canceling Hubspot Service - NPS is a core feature we need to work easily. ---
**Author:** ![Stanz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stanz/32/87894_2.png) [@Stanz](https://community.hubspot.com/u/Stanz)\ **Post date:** [April 19, 2021, 9:02am UTC](https://community.hubspot.com/t/nps-reminders/15260/6 "2021-04-19T09:02:34Z")
Hubspot, please give this attention since it seems such a simple feature. The functionality is pretty much useless without the option to send a reminder. ---
**Author:** ![cleabig1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cleabig1/32/82448_2.png) [@cleabig1](https://community.hubspot.com/u/cleabig1)\ **Post date:** [May 18, 2021, 2:56pm UTC](https://community.hubspot.com/t/nps-reminders/15260/7 "2021-05-18T14:56:10Z")
This is a big miss for the Service Hub. The workaround to gather NPS responses is wonky and creates additional work. ---
**Author:** ![estanisl1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/estanisl1/32/58551_2.png) [@estanisl1](https://community.hubspot.com/u/estanisl1)\ **Post date:** [August 11, 2021, 5:15pm UTC](https://community.hubspot.com/t/nps-reminders/15260/8 "2021-08-11T17:15:08Z")
Upvoting this idea for all surveys, not just NPS. We have custom surveys that we aren’t able to send reminders for and it’s significantly hampering the usefulness of the surveys feature. ---
**Author:** ![SabariRam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sabariram/32/30222_2.png) [@SabariRam](https://community.hubspot.com/u/SabariRam)\ **Post date:** [August 18, 2021, 12:20pm UTC](https://community.hubspot.com/t/nps-reminders/15260/9 "2021-08-18T12:20:11Z")
Empty ---
**Author:** ![SabariRam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sabariram/32/30222_2.png) [@SabariRam](https://community.hubspot.com/u/SabariRam)\ **Post date:** [August 18, 2021, 12:20pm UTC](https://community.hubspot.com/t/nps-reminders/15260/10 "2021-08-18T12:20:44Z")
Hi, Than you for sharing this idea. We are currently working towards adding the ability to send follow up reminder emails for NPS surveys. Regards, Sabari Ram Senior Product Manager - Forms & Feedback ---
**Author:** ![Stanz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stanz/32/87894_2.png) [@Stanz](https://community.hubspot.com/u/Stanz)\ **Post date:** [August 18, 2021, 12:55pm UTC](https://community.hubspot.com/t/nps-reminders/15260/11 "2021-08-18T12:55:22Z")
@SabariRam Awesome to see this is in planning! This means we get to say goodbye to another tool that we were now solely using for this feature as soon as it’s completed. ---
**Author:** ![estanisl1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/estanisl1/32/58551_2.png) [@estanisl1](https://community.hubspot.com/u/estanisl1)\ **Post date:** [August 18, 2021, 4:07pm UTC](https://community.hubspot.com/t/nps-reminders/15260/12 "2021-08-18T16:07:20Z")
Thanks! Will this just be for NPS surveys or for all survey formats? ---
**Author:** ![SabariRam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sabariram/32/30222_2.png) [@SabariRam](https://community.hubspot.com/u/SabariRam)\ **Post date:** [August 19, 2021, 4:56pm UTC](https://community.hubspot.com/t/nps-reminders/15260/13 "2021-08-19T16:56:22Z")
Hi, We are planning to add sending reminders to other survey types as well. But the first survey to get that will be NPS. Regards, Sabari ---
**Author:** ![02690](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/02690/32/31851_2.png) [@02690](https://community.hubspot.com/u/02690)\ **Post date:** [August 23, 2021, 8:57am UTC](https://community.hubspot.com/t/nps-reminders/15260/14 "2021-08-23T08:57:27Z")
Hi SabariRam, Could you confirm a timeline with us? Also, will this work for existing NPS surveys, or only for newer ones? Thank you. ---
**Author:** ![RWoods19](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rwoods19/32/53612_2.png) [@RWoods19](https://community.hubspot.com/u/RWoods19)\ **Post date:** [September 14, 2021, 2:09pm UTC](https://community.hubspot.com/t/nps-reminders/15260/15 "2021-09-14T14:09:09Z")
Agreed, a great Idea. ---
**Author:** ![ACoonin](https://avatars.discourse-cdn.com/v4/letter/a/58956e/32.png) [@ACoonin](https://community.hubspot.com/u/ACoonin)\ **Post date:** [January 5, 2022, 4:12pm UTC](https://community.hubspot.com/t/nps-reminders/15260/16 "2022-01-05T16:12:51Z")
@SabariRam Any updates on when we can expect these updates? Waiting with great anticipation. ---
**Author:** ![MegKershaw](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/megkershaw/32/15689_2.png) [@MegKershaw](https://community.hubspot.com/u/MegKershaw)\ **Post date:** [March 18, 2022, 11:42am UTC](https://community.hubspot.com/t/nps-reminders/15260/17 "2022-03-18T11:42:07Z")
This would be great! ---
**Author:** ![ChristineB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/christineb/32/57633_2.png) [@ChristineB](https://community.hubspot.com/u/ChristineB)\ **Post date:** [March 29, 2022, 9:33am UTC](https://community.hubspot.com/t/nps-reminders/15260/18 "2022-03-29T09:33:53Z")
@SabariRam Any updates on this yet? Thank you and best regards ---
**Author:** ![vcr](https://avatars.discourse-cdn.com/v4/letter/v/ea5d25/32.png) [@vcr](https://community.hubspot.com/u/vcr)\ **Post date:** [May 24, 2022, 2:49pm UTC](https://community.hubspot.com/t/nps-reminders/15260/19 "2022-05-24T14:49:52Z")
Please, do this! ---
**Author:** ![vcr](https://avatars.discourse-cdn.com/v4/letter/v/ea5d25/32.png) [@vcr](https://community.hubspot.com/u/vcr)\ **Post date:** [May 24, 2022, 2:50pm UTC](https://community.hubspot.com/t/nps-reminders/15260/20 "2022-05-24T14:50:34Z")
@SabariRam Do you have any updates on this? [Next page](https://community.hubspot.com/t/nps-reminders/15260.md?page=2)