NPS question type in custom surveys

HubSpot Ideas
1

I would like to display our customer feedback reports split into Promoter, Neutral & Detractor as opposed to the individual number breakdown as it is by default.

Due to the fact that the Survey Type is Custom rather than NPS and as a result the survey is unable to make the association between the NPS feedback number and categorising that into the relevant grouping. However, reverting to an NPS survey would prevent us from including the additional feedback questions in our custom survey.

It would be good to have the possiblity to report the number rating from a Custom Survey in the same manner that we are able to do with NPS Survey.

2

Yes we also would like slightly more customizable NPS survey questions. They can be standardized but more customized for the industry and needs of the business. Like this link shows there are many variations that need to be available for a company to make the NPS surveys more tailored to the business.