When we send emails, we automatically get notifications to say that th prospect/client has “Read” the email and sometime suggesting that they have clicked on certain links within it, when we know for sure they haven’t. What could be causing this if it isn’t them, or is it a known thing and you just have to ignore it? TIA, Neil
Hi @NWoodward,
Depending on the email client used by the recipient, this client might run checks on the email. While this is a background check, to HubSpot it might look like an actual email open or click.
In other words, a HubSpot email doesn’t know whether it’s being read and clicked by a human or a machine.
You can learn more about sales email tracking here: Understand HubSpot Sales email open and click tracking | Knowledge Base
Best regards!