# Notification - receiving an email reply

**URL:** <https://community.hubspot.com/t/notification-receiving-an-email-reply/42340>\
**Category:** CRM\
**Tags:** free\
**Created:** [August 15, 2021, 3:36pm UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340 "2021-08-15T15:36:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![oresnekov](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oresnekov/32/2490_2.png) [@oresnekov](https://community.hubspot.com/u/oresnekov)\
**Post date:** [August 15, 2021, 3:36pm UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340/1 "2021-08-15T15:36:39Z")

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We sent an email via a deal (to the contact added to the deal), and when we were replied we didn’t get any notification, even after we tried to switched on every notification possible.

Any advice on how can we fix it?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 16, 2021, 3:40am UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340/2 "2021-08-16T03:40:27Z")

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Hi @oresnekov,

Was there a [deal owner assigned to this deal](https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner) / [a user following this record](https://knowledge.hubspot.com/crm-setup/follow-a-record)? That would be required for a notification to be sent, otherwise there wouldn’t be anyone to notify.

If that’s not it, I’d recommend switching all notifications off and on again. Unintuitively, that sometimes does the trick:

 ![karstenkoehler_0-1629085222596.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/4/346c063a8c10e34ccf2d24665cbbb7916bf78896.png)

Are you receiving other system notifications? If not, I’d recommend checking this troubleshooting article: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails)

Best regards!

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<div class="post-metadata">

**Author:** ![oresnekov](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oresnekov/32/2490_2.png) [@oresnekov](https://community.hubspot.com/u/oresnekov)\
**Post date:** [August 16, 2021, 7:30am UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340/3 "2021-08-16T07:30:49Z")

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Hi @karstenkoehler  
Switching off and on again worked.  
Tnx!

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 16, 2021, 7:37am UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340/4 "2021-08-16T07:37:05Z")

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Nice, glad it did @oresnekov!

You can help others find this information by [marking my post as an accepted solution](https://community.hubspot.com/t5/CRM/Notification-receiving-an-email-reply/m-p/479682/highlight/true#M128470). I’d appreciate it.

Have a great day!

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [August 16, 2021, 7:44am UTC](https://community.hubspot.com/t/notification-receiving-an-email-reply/42340/5 "2021-08-16T07:44:50Z")

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Hi @oresnekov ,  
You can set up email/desktop/mobile/app notifications from the settings.  
Check out this video: [https://www.loom.com/share/1fe5771ab9bb4f37b35bc8a48c1ea621](https://www.loom.com/share/1fe5771ab9bb4f37b35bc8a48c1ea621)

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regards.