# Notification for Increase in Ticket Volume

**URL:** <https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853>\
**Category:** Tickets & Conversations\
**Created:** [August 11, 2022, 6:26pm UTC](https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853 "2022-08-11T18:26:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ryanashton](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@ryanashton](https://community.hubspot.com/u/ryanashton)\
**Post date:** [August 11, 2022, 6:26pm UTC](https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853/1 "2022-08-11T18:26:14Z")

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Hi there

I’m wondering if there is a way to set up an internal email notification (via workflow, for example) that would trigger when the volume or frequency of tickets submitted increases to/above a certain threshold?

We are looking to create notifications for our support team when a sudden influx of tickets happens (ie: over a weekend when we’re normally under-staffed).

Is this possible?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 12, 2022, 9:01am UTC](https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853/2 "2022-08-12T09:01:13Z")

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Hi @ryanashton,

HubSpot workflows are looking at one record at a time, not at trends in general. I’m not aware of any notification features here.

However, you could create a report about the ticket volume and have that sent to you on a daily basis. That’s how I usually tackle this in HubSpot: [Share or export reports and dashboards](https://knowledge.hubspot.com/dashboard/email-or-export-reports-and-dashboards)

For anything that is triggered by a certain volume, you’d have to look into third party solutions. I’m sure something like this can be built using Google Sheets and Zapier, for example.

Hope this helps!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 25, 2022, 6:23am UTC](https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853/3 "2022-08-25T06:23:24Z")

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Hi @ryanashton,

I have an update on this for you, HubSpot seems to have introduced options for measuring volume in workflows:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/b/dbf7cba79d6cd249f6aef43e65ab51084d5b11c9.png)

It’s not possible to specify certain times of the week yet however.

Best regards!

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**Author:** ![JVento](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jvento/32/101739_2.png) [@JVento](https://community.hubspot.com/u/JVento)\
**Post date:** [June 12, 2023, 6:56pm UTC](https://community.hubspot.com/t/notification-for-increase-in-ticket-volume/62853/4 "2023-06-12T18:56:03Z")

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Since the notifiication only occurs every Friday at 10am, this doesn’t solve the weekend increase in ticket volumne at all.