# Notification email

**URL:** <https://community.hubspot.com/t/notification-email/99438>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [February 5, 2024, 10:26am UTC](https://community.hubspot.com/t/notification-email/99438 "2024-02-05T10:26:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Wildwoozt](https://avatars.discourse-cdn.com/v4/letter/w/c2a13f/32.png) [@Wildwoozt](https://community.hubspot.com/u/Wildwoozt)\
**Post date:** [February 5, 2024, 10:26am UTC](https://community.hubspot.com/t/notification-email/99438/1 "2024-02-05T10:26:49Z")

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A colleague cannot send emails from her own Hubspot account (we have a joint inbox, in which conversations are assigned to different colleagues). All other colleagues have no problem sending email. I have compared the settings and do not see anything that is different in the account than normal. The error message my colleague receives is “you are not authorized to contact this recipient”. So it seems that she does not have the rights to send an email to all customer email addresses in the system. Can anyone help me, which part of the settings of her account should I look at and where can I give her access to this? Kind Regards, Britt

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 5, 2024, 10:29am UTC](https://community.hubspot.com/t/notification-email/99438/2 "2024-02-05T10:29:06Z")

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Hi @Wildwoozt,

It sounds like this user is missing permissions to communicate, see the screenshot below:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/f/6fc5b2a5f891398385e6f7efa6c01509b8d51227.png)

This article has instructions on how to edit these user permissions: [Manage user permissions](https://knowledge.hubspot.com/user-management/edit-user-permissions)

Best regards