Notes are not visible in tickets

[JZygoski]

Hello,

I’m facing a situation where I cannot see notes from one of my colleagues in tickets. I can see a note was added, but if they do not tag me in the note, the note is not visible to me when I open the ticket.

Is this an authorization issue?

Thanks,

Jessica

[karstenkoehler]

Hello @JZygoski,

That depends on your note permissions:

Can you have an admin check? Manage user permissions

[JZygoski]

Thanks, it solved the issue indeed!!