# "Not Sent Rate" exploded - but HS doesn't return a reason

**URL:** <https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282>\
**Category:** Email Deliverability\
**Tags:** email-deliverability\
**Created:** [July 6, 2021, 1:46am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282 "2021-07-06T01:46:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mengatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mengatti/32/48852_2.png) [@Mengatti](https://community.hubspot.com/u/Mengatti)\
**Post date:** [July 6, 2021, 1:46am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282/1 "2021-07-06T01:46:08Z")

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Since July 1st the “Not Sent” rate of my emails exploded - from 7% to 28%, now stabilizing around 20%.

Customers that were receiving emails normally, are now complely shut off. And Hubspot does not give a specific reason - it just tells me the email wasn’t sent.

Is someonelse experiecing this? What could it be?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 6, 2021, 3:21am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282/2 "2021-07-06T03:21:30Z")

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Hi @Mengatti,

You should be able to access the not sent reasons – navigate to your email in Hubspot, click into the _Recipients_ tab and select _Not sent_ on the left. This is where you can see the contacts, their not sent reasons and can also click into the reason for more details:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/d/bd5cc25b583af17c8552b9c7fc3e8ce02ed4d40f.png)

Let me know if you have any follow-up questions, happy to help.

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<div class="post-metadata">

**Author:** ![Mengatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mengatti/32/48852_2.png) [@Mengatti](https://community.hubspot.com/u/Mengatti)\
**Post date:** [July 6, 2021, 10:03am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282/3 "2021-07-06T10:03:43Z")

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Thank you, Karsten!

If you don’t mind going the extra mile here - how do I reach this “Email” view you pasted here?

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**Author:** ![SArora1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarora1/32/38459_2.png) [@SArora1](https://community.hubspot.com/u/SArora1)\
**Post date:** [July 6, 2021, 10:08am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282/4 "2021-07-06T10:08:22Z")

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Hi @Mengatti,

There are different types of Email Bounces. I would recommend if it is a hard bounce, then please delete them.

For all kinds of Bounces, you can refer to this article.

> **[Email bounce types](https://knowledge.hubspot.com/marketing-email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)**
>
> Learn more about how HubSpot handles bounces and categorizes them into hard bounces, soft bounces, and pending bounces.

Swayam

Grazitti interactive

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 6, 2021, 10:09am UTC](https://community.hubspot.com/t/not-sent-rate-exploded-but-hs-doesnt-return-a-reason/40282/5 "2021-07-06T10:09:26Z")

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Hi @Mengatti,

Sure, navigate to _Menu_ \> _Marketing_ \> _Email_, find your email and click on it. Then click into the _Recipients_ tab and select _Not sent_ on the left:

 ![karstenkoehler_0-1625566087387.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/f/5f70d51ff15dc90298c41bde07f512d057f07767.png)

 ![karstenkoehler_2-1625566141647.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/c/0c1eaa06039198c177959ebef603c49bc677d632.png)

Best regards!