# Not sending

**URL:** <https://community.hubspot.com/t/not-sending/91071>\
**Category:** Email Marketing Tool\
**Tags:** free\
**Created:** [October 4, 2023, 11:34am UTC](https://community.hubspot.com/t/not-sending/91071 "2023-10-04T11:34:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GDavey](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@GDavey](https://community.hubspot.com/u/GDavey)\
**Post date:** [October 4, 2023, 11:34am UTC](https://community.hubspot.com/t/not-sending/91071/1 "2023-10-04T11:34:35Z")

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Hi I traied to send my 1st email marketing email but it says sent to 0? Ive cleared cache so not that

 ![Screenshot 2023-10-04 at 11.46.45.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/1/6146f38899fe472a400700f713b35e75ce589014.png)

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<div class="post-metadata">

**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [October 4, 2023, 11:37am UTC](https://community.hubspot.com/t/not-sending/91071/2 "2023-10-04T11:37:01Z")

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Hi @GDavey

Can you check the recipient tab (see screenshot below) in the email?

This will show which contact was sent and wasn’t sent the email and why.

 ![Screenshot 2023-10-04 at 13.36.26.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/9/d9e6440225cf6a564f4f75430865ab9d0f1c3551.png)

Thanks

Frank

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 4, 2023, 11:37am UTC](https://community.hubspot.com/t/not-sending/91071/3 "2023-10-04T11:37:29Z")

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Hi @GDavey,

There are multiple potential reasons here. Could you confirm the following?

Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)

Are you [suppressing unengaged contacts](https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengaged-contacts) in the _Recipients_ tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.

Are you using an [exclusion / suppression list](https://knowledge.hubspot.com/email/how-do-i-create-an-email-suppression-list) in the _Recipients_ tab of the email? (_Do not send to_ dropdown)

Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types).

Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”.

Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier)

Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True”

Do you have [double opt-in enabled](https://knowledge.hubspot.com/email/set-up-double-opt-in-for-emails) but contacts do not have a confirmed email address?

You can easily check what’s going on by clicking on the 0 in “Sent to 0” or switching to the Recipients tab.

 ![karstenkoehler_0-1696419416579.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/7/879ab2e30cde743a04ba9aadb8eb1c5371935e00.png)

This will take you to a breakdown of the contacts where you can select “Not sent”. In this section, you should see an explanation of why emails were not delivered.

If this is your first email, HubSpot might also be performing some checks in the background which delay or prevent the sending of emails.

Best regards!