# Not Receiving Verification Code

**URL:** <https://community.hubspot.com/t/not-receiving-verification-code/131304>\
**Category:** Account & Settings\
**Tags:** admin\
**Created:** [May 8, 2025, 7:34pm UTC](https://community.hubspot.com/t/not-receiving-verification-code/131304 "2025-05-08T19:34:56Z")\
**Posts on this page:** 1\
**Page:** 2

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**Author:** ![IVedmedenko](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@IVedmedenko](https://community.hubspot.com/u/IVedmedenko)\
**Post date:** [August 31, 2026, 10:48am UTC](https://community.hubspot.com/t/not-receiving-verification-code/131304/21 "2026-08-31T10:48:03Z")

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Hello, my colleague not receiving a verification code, her mail is l.mel@qtech.partners  
and she lost her authentification. so we are trying to remove it and she is not getting a code to give to her admin

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