Hey @ChairHubSpot!
If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked future sends to that address.
This can usually be resolved by clearing the bounce on the backend, but since you might not have access to Support, I’d recommend flagging this for a community manager.
@Jaycee_Lewis are you able to help clear the bounce on ebennett@bryantgrp.co so they can receive the verification email?
Hope that gets things sorted!
Jess