# Not receiving password reset emails

**URL:** <https://community.hubspot.com/t/not-receiving-password-reset-emails/152718>\
**Category:** Account & Settings\
**Tags:** account\
**Created:** [July 11, 2026, 8:52pm UTC](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718 "2026-07-11T20:52:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pvngoswami](https://avatars.discourse-cdn.com/v4/letter/p/58956e/32.png) [@pvngoswami](https://community.hubspot.com/u/pvngoswami)\
**Post date:** [July 11, 2026, 8:52pm UTC](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718/1 "2026-07-11T20:52:34Z")

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My whole team is not receiving password reset emails at their email IDs.

I checked everything - Spam folders, Email Bounce Status, Email Storage.

Email 1 - [email1]  
Email 2 - [email 2] (Super Admin)

Please Help.

_Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons._

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [July 13, 2026, 8:23am UTC](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718/3 "2026-07-13T08:23:04Z")

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Hi @pvngoswami and welcome, we are thrilled to have you on the HubSpot Community! 🎊

Thanks for reaching out!

I have unbounced the email address, you should be all set now!

In case this happens to other Community Members, I’d recommend checking this article " [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails) " as it may help.

Have a lovely day @pvngoswami! ☀  
Bérangère

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [July 14, 2026, 7:00am UTC](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718/4 "2026-07-14T07:00:41Z")

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Automatically bumped on July 14, 2026, 7:00am UTC