# Not receiving my verification code after identity verification

**URL:** <https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035>\
**Category:** Getting Started\
**Tags:** email\
**Created:** [July 24, 2026, 12:33pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035 "2026-07-24T12:33:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AAhmedamar7878](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@AAhmedamar7878](https://community.hubspot.com/u/AAhmedamar7878)\
**Post date:** [July 24, 2026, 12:33pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035/1 "2026-07-24T12:33:08Z")

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hello .

I’m trying to create my first HubSpot account

i completed the identity verification process but i never receive the email verification code i have tried resending the code many times over the past two days checked my spam folder and even completed the id verification but the issue is still the same

could someone from HubSpot help me receiving my account or complete the verification process?

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [July 24, 2026, 3:56pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035/3 "2026-07-24T15:56:40Z")

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Hi there @AAhmedamar7878,

Happy to jump in here! Can you please DM me your email address so I can check things out on the backend?

I would also, suggest adding the HubSpot email addresses to your allowlist by following the steps [here](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails) to ensure that all emails are delivered to your inbox and are not blocked by email security filters.

Let me know how that goes 🙂

Cassie, Community Manager

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**Author:** ![AAhmedamar7878](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@AAhmedamar7878](https://community.hubspot.com/u/AAhmedamar7878)\
**Post date:** [July 25, 2026, 12:51pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035/5 "2026-07-25T12:51:38Z")

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[beecherahmed@gmail.com](mailto:beecherahmed@gmail.com) that’s it

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**Author:** ![AAhmedamar7878](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@AAhmedamar7878](https://community.hubspot.com/u/AAhmedamar7878)\
**Post date:** [July 25, 2026, 12:56pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035/6 "2026-07-25T12:56:49Z")

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i try it and its the same problem

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [July 27, 2026, 1:10pm UTC](https://community.hubspot.com/t/not-receiving-my-verification-code-after-identity-verification/154035/8 "2026-07-27T13:10:15Z")

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Hi @AAhmedamar7878,

I just checked your email on the backend and it doesn’t appear to be bounced on our end. Were you able to follow the steps from my previous reply to [add the HubSpot emails to your allowlist](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails#:~:text=occurred%20as%20expected.-,Set%20up%20allowlisting,-If%20you%27ve%20checked)?

Cassie, Community Manager