# Not receiving log in emails

**URL:** <https://community.hubspot.com/t/not-receiving-log-in-emails/149168>\
**Category:** Account & Settings\
**Tags:** email-deliverability\
**Created:** [May 9, 2026, 2:41am UTC](https://community.hubspot.com/t/not-receiving-log-in-emails/149168 "2026-05-09T02:41:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ps9](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Ps9](https://community.hubspot.com/u/Ps9)\
**Post date:** [May 9, 2026, 2:41am UTC](https://community.hubspot.com/t/not-receiving-log-in-emails/149168/1 "2026-05-09T02:41:47Z")

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I am unable to recieve log in code emails for my main account. I checked spam, added safe sender and followed all the troubleshooting steps on the hubspot knowledgebase. I beleive my email is being bounced by hubspot. Please help!

I created this account in order to post as I was unable to log in, please reach out for my main account info.

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [May 11, 2026, 2:16pm UTC](https://community.hubspot.com/t/not-receiving-log-in-emails/149168/2 "2026-05-11T14:16:04Z")

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Hi @Ps9,  
Thank you for posting to the Community! It doesn’t look like your email is being bounced on our end.  
Can you please confirm that you’ve added the HubSpot email [here](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails#:~:text=You%20can%20download%20a%20full%20list%20of%20sending%20domains%20and%20IP%20addresses%20to%20add%20to%20your%20allowlist%20here.) to your allowlist?  
Looking forward to your response! 🙂  
Cassie, Community Manager