# Not receiving all emails **URL:** \ **Category:** Gmail Sales Extension\ **Tags:** sales-email, free\ **Created:** [June 7, 2024, 4:44pm UTC](https://community.hubspot.com/t/not-receiving-all-emails/108928 "2024-06-07T16:44:41Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![QThompson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/qthompson/32/202894_2.png) [@QThompson](https://community.hubspot.com/u/QThompson)\ **Post date:** [June 7, 2024, 4:44pm UTC](https://community.hubspot.com/t/not-receiving-all-emails/108928/1 "2024-06-07T16:44:41Z")
I’ve connected my Gmail account, but it seems that I am not receiving all emails from all senders. Does Hubspot limit receiving emails from only contacts that I have created in the CRM? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 7, 2024, 4:49pm UTC](https://community.hubspot.com/t/not-receiving-all-emails/108928/2 "2024-06-07T16:49:51Z")
Hi @QThompson, HubSpot does not log net new incoming emails, only replies to emails that originate in HubSpot or are sent with the extension or BCC address: [Understand reply-only email logging rules](https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm) Those are probably the emails you’re missing. HubSpot assumes that you’re still using your email client along with the CRM. Hope this clarifies things! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 4, 2025, 4:56am UTC](https://community.hubspot.com/t/not-receiving-all-emails/108928/3 "2025-04-04T04:56:46Z")
Hi @QThompson, There is a big update here, currently in beta – you might see it under Settings \> Product updates. (If not, you’ll have to be a bit more patient.) > * * * > > ### Contact email logging rules > > ### **What is it?** > > Contact email logging rules let admins configure their portal to automatically capture all email communications between users and existing contacts in HubSpot. > > ### **Why does it matter?** > > The current default logging behavior only captures contact emails that are replies to already logged user emails, which can lead to important communications being missed in your CRM: > > - When a contact responds to a sequence but their email isn’t logged > - When you send emails from your mobile device without using the BCC address > - When you forget to click _Log_ in your email client > > Previously, you needed to use the [forwarding address](https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address#use-the-forwarding-address) or the [the retroactive Log button](https://knowledge.hubspot.com/connected-email/log-your-sent-emails-to-the-crm), requiring extra manual steps to capture missing emails. > > ### **How does it work?** > > In _Settings_, navigate to _Objects_ \> _Activities_ \> _Email Log & Track_ to find the new section for **Contact email logging rules**. > > The default value is “Log replies to logged threads only”, which will keep functionality as it has always been. > > To get the new behavior, select “Log all emails to/from known contacts”. This will log all emails between the personal connected emails of users who have [Personal email access permissions](https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#settings-access) and contacts who are not on [the Never Log list](https://knowledge.hubspot.com/connected-email/add-emails-and-domains-to-the-never-log-list). ![karstenkoehler_1-1743741105909.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/6/960edb901cfb3f3715948c5319dc779e26877ef7.png) > If you choose the new logging behavior, be aware of these key differences: > > - All emails users send from outside of HubSpot (such as the email client, mobile apps) to existing contact records will log to the CRM. > - All emails from existing contacts to users will log to the CRM. > - Emails sent outside of HubSpot to recipients who are **not** contacts, will not log. You will need to continue using the Sales Extensions or add the BCC address. > > **Email attribution** > > Emails that are logged from contacts that are net new email threads will be attributed to HubSpot users accordingly: > > 1. If the email only has one recipient, attribute to that user. > 2. If the email has multiple recipients, but only one is associated with a user, attribute to that user. An email address is associated with a user if they have it as a [connected personal email address](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot?hubs_content=knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address&hubs_content-cta=connected%20personal%20email%20address), it’s their HubSpot [user account email](https://knowledge.hubspot.com/account-management/add-and-remove-users?hubs_content=knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address&hubs_content-cta=user%20account%20email), or an [alias](https://knowledge.hubspot.com/connected-email/add-an-email-alias?hubs_content=knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address&hubs_content-cta=alias). > 3. If the email has multiple recipients, and more than one associated with a user, attribute to the contact owner. > > ### **Who gets it?** > > This feature is available for all HubSpot hubs and tiers. > > ### **Learn More:** > > [Join the discussion on our Community](https://community.hubspot.com/t5/HubSpot-Ideas/Automatically-log-incoming-unsolicited-emails-from-existing/idi-p/320446) > > [Learn more on the Knowledge Base](https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm) > > * * * Best regards!