# Not installing

**URL:** <https://community.hubspot.com/t/not-installing/74129>\
**Category:** Gmail Sales Extension\
**Created:** [January 31, 2023, 12:19pm UTC](https://community.hubspot.com/t/not-installing/74129 "2023-01-31T12:19:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ONightingale](https://avatars.discourse-cdn.com/v4/letter/o/82dd89/32.png) [@ONightingale](https://community.hubspot.com/u/ONightingale)\
**Post date:** [January 31, 2023, 12:19pm UTC](https://community.hubspot.com/t/not-installing/74129/1 "2023-01-31T12:19:29Z")

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A colleague of mine has tried repeatedly to install the Gmail Sales Extension. but the same error message keeps appearing. What can be done to fix this?

 ![error.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/2/321b2b78aa7e1599e1b9c15343af5826a8681b90.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 31, 2023, 12:24pm UTC](https://community.hubspot.com/t/not-installing/74129/2 "2023-01-31T12:24:07Z")

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Hi @ONightingale,

Can you please share the log that’s included in the error message?

Best regards

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**Author:** ![S\_Wilson01](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@S\_Wilson01](https://community.hubspot.com/u/S_Wilson01)\
**Post date:** [February 13, 2023, 1:39am UTC](https://community.hubspot.com/t/not-installing/74129/3 "2023-02-13T01:39:39Z")

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@karstenkoehler  
Can I get assistance with this as well.  
I’m getting displayed the exact same message, and I’m not sure what I need to do.