# not getting new lead notifications

**URL:** <https://community.hubspot.com/t/not-getting-new-lead-notifications/66728>\
**Category:** Account & Settings\
**Created:** [October 7, 2022, 5:33pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728 "2022-10-07T17:33:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![EricNichols](https://avatars.discourse-cdn.com/v4/letter/e/a88e4f/32.png) [@EricNichols](https://community.hubspot.com/u/EricNichols)\
**Post date:** [October 7, 2022, 5:33pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728/1 "2022-10-07T17:33:49Z")

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I’m not getting new lead notifications and no one seems to know why. Does anyone know how to fix this?

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**Author:** ![Olivia\_Hatchi](https://avatars.discourse-cdn.com/v4/letter/o/74df32/32.png) [@Olivia\_Hatchi](https://community.hubspot.com/u/Olivia_Hatchi)\
**Post date:** [October 7, 2022, 6:04pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728/2 "2022-10-07T18:04:29Z")

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@EricNichols.  
This is usually due to your notification preferenes.  
Firstly, how are these new leads coming in and do you want notifications for all new leads or just those assigned to you?  
I would recommend first going to settings \> notifications and making sure you have everything you need ticked there.  
Let me know if you have any trouble!

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### Olivia Bagnall
Inbound Consultant and Project ManagerBaskey | | | | 

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| ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/9/992ff01c4147f751a8a53f26652ceccd4d6469c6.png) |

 | [o.bagnall@baskey.eu](mailto:o.bagnall@baskey.eu) |
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| ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/2/520394ca2408f265ba1533bc5831a595c1d8670a.png) |

 | [www.baskey.eu](https://www.baskey.eu) |
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| ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/1/81c048d4ef50404ed012be779b4b68bf394d607e.png) |

 | Rheingasse 14, 50676 Köln |

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<div class="post-metadata">

**Author:** ![EricNichols](https://avatars.discourse-cdn.com/v4/letter/e/a88e4f/32.png) [@EricNichols](https://community.hubspot.com/u/EricNichols)\
**Post date:** [October 7, 2022, 6:21pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728/3 "2022-10-07T18:21:35Z")

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the leads are coming from Facebook to my Hubspot. I have updated every notification option and it still doesn’t work. The leads go to my hubspot but unless I open hubspot, I have no idea the leads are there.

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**Author:** ![PRivieraMaya](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PRivieraMaya](https://community.hubspot.com/u/PRivieraMaya)\
**Post date:** [April 11, 2024, 4:26pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728/4 "2024-04-11T16:26:01Z")

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Did you find a solution? I’m having the same problem.

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<div class="post-metadata">

**Author:** ![Olivia\_Hatchi](https://avatars.discourse-cdn.com/v4/letter/o/74df32/32.png) [@Olivia\_Hatchi](https://community.hubspot.com/u/Olivia_Hatchi)\
**Post date:** [October 10, 2022, 1:00pm UTC](https://community.hubspot.com/t/not-getting-new-lead-notifications/66728/5 "2022-10-10T13:00:40Z")

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@EricNichols

if HS notifications are not giving you what you need (although they should notify you for every new lead that comes in if you have that setting turned on) then you can set up a contact-based workflow to trigger when a new lead comes in from FB. The workflow action can be to send you an email.  
That being said, if my notifications were not working the first thing I would do is message HS support as they have a realy great tool for troubleshooting notification delivery issues.