# Not getting bell notification

**URL:** <https://community.hubspot.com/t/not-getting-bell-notification/69328>\
**Category:** Account & Settings\
**Created:** [November 15, 2022, 8:42pm UTC](https://community.hubspot.com/t/not-getting-bell-notification/69328 "2022-11-15T20:42:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![restep](https://avatars.discourse-cdn.com/v4/letter/r/3bc359/32.png) [@restep](https://community.hubspot.com/u/restep)\
**Post date:** [November 15, 2022, 8:42pm UTC](https://community.hubspot.com/t/not-getting-bell-notification/69328/1 "2022-11-15T20:42:18Z")

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I am not getting any type of bell notifications on emails that are opened or replied to. We are using Gmail and have installed the extension as well. We have removed and reinstalled the extension, turned off all notifications, then turned back on and still get nothing when an email has been opened or when they reply. Any ideas on how to resolve?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [November 16, 2022, 10:21pm UTC](https://community.hubspot.com/t/not-getting-bell-notification/69328/2 "2022-11-16T22:21:20Z")

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Hello @restep , thank you for providing details.

Could you please check if there are any changes under your notifications settings (**[more information here](https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot#types-of-notifications)**)? Also, I would recommend clearing your browser cache to ensure you will receive these notifications.

I hope this information helps.

Pam

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**Author:** ![StjepanGrcic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stjepangrcic/32/15235_2.png) [@StjepanGrcic](https://community.hubspot.com/u/StjepanGrcic)\
**Post date:** [November 17, 2022, 6:15am UTC](https://community.hubspot.com/t/not-getting-bell-notification/69328/3 "2022-11-17T06:15:00Z")

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Hi @restep

When you log into your HubSpot instance go into the top right and click the settings cog.

 ![StjepanGrcic_0-1668665548197.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/6/16ac1ab5df2532649cd6870453985b2d2db07d8e.png)

On the right under Your preferances click Notifications

 ![StjepanGrcic_1-1668665591058.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/4/45536361dc971deab916d7b4d2b5259b69af4125.png)

Here you can check what is already set and change the notification settings.

Kind regards!

 ![Stjepan copy.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/5/35ca5aa5c6c393e2d8865337cc959a4e816187f5.jpeg)