Not gettign contact IP address and other geolocation info

Developer Support APIs & Integrations
1

Hi Team,

Greetings!

I have integrated hubspot contact and deal APIs on my different websites. When a form from two of those websites get submitted then in contact info I receive IP address, IP City, IP country, and other info correctly but from one of those websites, I am not getting these IP related info and this info is very crucial for me. The whole script on all those websites is same.

Could you please assist me to sort out this ASAP?

Thank you!

2

Welcome, @mani1.

Happy to take a closer look. Would you share the following?

  1. Your Hub ID.
  2. Links to the landing pages on the two working sites.
  3. A link to a landing page on the site which is not collecting IP information.
  4. Links to the various forms in your HubSpot account.