Not established contacts following usual form submission

Developer Support APIs & Integrations
1

I recently added the Rudderstack API to my website’s Hubspot form submission button.
However, in 1% of the cases, I find that the contacts are just being sent to the Rudderstack API and are not being received by HubSpot. I think the contacts should always be submitted to HubSpot since this is a typical HubSpot form.

2

Hi, @tobias1986 :waving_hand: Thanks for your post. You didn’t mention the troubleshooting steps you’ve already taken.

Here are a few basics to start with —

  • inspect the network requests and API responses for errors using your browser’s developer tools during form submissions
  • review your integration logic to ensure that HubSpot submissions are not dependent on the success of Rudderstack API calls, ensuring the contacts are submitted directly and independently

I hope this helps get you moving forward! — Jaycee