# Not enough permissions

**URL:** <https://community.hubspot.com/t/not-enough-permissions/11232>\
**Category:** APIs & Integrations\
**Tags:** oauth\
**Created:** [July 4, 2018, 8:19pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232 "2018-07-04T20:19:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [July 4, 2018, 8:19pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232/1 "2018-07-04T20:19:33Z")

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Hello!

We faced with problem that some accounts couldn’t be integrated with our’s app.  
(Uh oh! This hub doesn’t have access to some HubSpot features…)

I asked only one permission - contacts. Account that we want to integrate have contacts permission (in meny there is no lock), but we have that error.

If it’ll helpful, I can give you login and password of problem account.

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**Author:** ![Derek\_Gervais](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/derek_gervais/32/17429_2.png) [@Derek\_Gervais](https://community.hubspot.com/u/Derek_Gervais)\
**Post date:** [July 12, 2018, 9:43pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232/2 "2018-07-12T21:43:33Z")

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Hi [@found](https://community.hubspot.com/u/found),

Can you give me the Hub ID of the portal you’re seeing this issue with?

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [July 13, 2018, 10:45am UTC](https://community.hubspot.com/t/not-enough-permissions/11232/3 "2018-07-13T10:45:30Z")

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my app id: 169321 and hub id is 4602110

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<div class="post-metadata">

**Author:** ![Derek\_Gervais](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/derek_gervais/32/17429_2.png) [@Derek\_Gervais](https://community.hubspot.com/u/Derek_Gervais)\
**Post date:** [July 20, 2018, 9:06pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232/4 "2018-07-20T21:06:08Z")

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Hi [@found](https://community.hubspot.com/u/found),

Based on what I can see, you shouldn’t have any issues authorizing an integration that _only_ requests `contacts` for that portal. Have you tried having a super admin user install the integration? Are you able to install your integration to other test portals?

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [July 21, 2018, 6:41pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232/5 "2018-07-21T18:41:16Z")

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Hi, [@Derek\_Gervais](https://community.hubspot.com/u/derek_gervais)

It works only if user is super admin…  
I may give you login and password of account that have problems with authentification.

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<div class="post-metadata">

**Author:** ![Derek\_Gervais](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/derek_gervais/32/17429_2.png) [@Derek\_Gervais](https://community.hubspot.com/u/Derek_Gervais)\
**Post date:** [July 23, 2018, 8:35pm UTC](https://community.hubspot.com/t/not-enough-permissions/11232/6 "2018-07-23T20:35:25Z")

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Hi [@found](https://community.hubspot.com/u/found),

No login details are necessary for me; it’s clear to me now that this is caused by a known issue with the `contacts` scope. For free portals, an integration requesting the `contacts` scope can only be approved by a super admin. The team is working on a fix for this now, but in the interim I’d recommend that affected portals have a super admin install the integration.