# Not automatically logging-in

**URL:** <https://community.hubspot.com/t/not-automatically-logging-in/118744>\
**Category:** Outlook Sales Extension\
**Tags:** sales-email, free\
**Created:** [October 19, 2024, 7:36pm UTC](https://community.hubspot.com/t/not-automatically-logging-in/118744 "2024-10-19T19:36:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![icmcg](https://avatars.discourse-cdn.com/v4/letter/i/b77776/32.png) [@icmcg](https://community.hubspot.com/u/icmcg)\
**Post date:** [October 19, 2024, 7:36pm UTC](https://community.hubspot.com/t/not-automatically-logging-in/118744/1 "2024-10-19T19:36:33Z")

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I run the HubSpot extension for Outlook on Windows 11 Pro. It works fine, apart from always starting with an ‘Updating Office customization’ dialog box, and requiring me to log-in every time I close and re-open Outlook (and not just after, for example, a restart or shutdown. I’ve tried the steps outlined at [HubSpot Sales prompts login every time Outlook on desktop is opened](https://knowledge.hubspot.com/connected-email/hubspot-sales-prompts-login-every-time-outlook-on-desktop-is-opened), but this didn’t work. Same problem. My default email address runs through Microsoft Exchange, if that’s relevant. Any ideas to force the extension to remember my details and log-in automatically?

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**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [October 20, 2024, 7:16am UTC](https://community.hubspot.com/t/not-automatically-logging-in/118744/2 "2024-10-20T07:16:30Z")

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Hi @icmcg ,

Yeah, I’ve actually run into similar issues before with HubSpot’s integration with Microsoft Office tools—it’s always been a bit hit or miss compared to how smoothly it works with Google. What you’re seeing is definitely part of that family of problems.

Here’s what I’d try based on my own experience:

- **Test on a different device** :

- **Check for cache or file cleaning programs** :

- **Raise a support ticket (if applicable)**:

I don’t have a definite fix for you here, but hopefully one of these steps will point you with some next steps. Let me know how it goes!

Stay Awesome & Keep Doing it BIG 🔥