# Not able to set up sequence

**URL:** <https://community.hubspot.com/t/not-able-to-set-up-sequence/117406>\
**Category:** Sales Hub Tools\
**Tags:** professional\
**Created:** [October 1, 2024, 8:26am UTC](https://community.hubspot.com/t/not-able-to-set-up-sequence/117406 "2024-10-01T08:26:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BasR](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@BasR](https://community.hubspot.com/u/BasR)\
**Post date:** [October 1, 2024, 8:26am UTC](https://community.hubspot.com/t/not-able-to-set-up-sequence/117406/1 "2024-10-01T08:26:29Z")

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Hi,

I created my first sequence and wanted to connect it with some off my contacts. My HubSpot account is connected to my Gmail inbox, but I get a message that they are not connected.

 ![Screenshot 2024-10-01 at 4.25.01 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/7/d7ca1cf16efe4e48526df3bb76e035892f028feb.png)

 ![Screenshot 2024-10-01 at 4.22.43 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/e/6ebbd8cf609b44841ab27f714e8195ccf3df7675.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 1, 2024, 8:28am UTC](https://community.hubspot.com/t/not-able-to-set-up-sequence/117406/2 "2024-10-01T08:28:23Z")

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Hi @BasR,

Could you confirm that you followed these steps? [Connect your personal email](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot)

There are a few configurations which might make it seem as if you had already connected your personal inbox, such as installing the extensions or connecting a marketing email sending domain.

If you followed the steps already, could you please share a screenshot of what you’re seeing when you click “Go to settings”?

Best regards

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<div class="post-metadata">

**Author:** ![BasR](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@BasR](https://community.hubspot.com/u/BasR)\
**Post date:** [October 1, 2024, 8:41am UTC](https://community.hubspot.com/t/not-able-to-set-up-sequence/117406/3 "2024-10-01T08:41:00Z")

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Hi,  
Thanks for the quick response.  
I saw before that I needed to connect my personal work e-mail, but I don’t  
have that. I use the company e-mail which is also my personal work email.  
Should I ask for a personal email to be able to set up a sequence, or are  
there other options?  
Thanks!

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 1, 2024, 8:53am UTC](https://community.hubspot.com/t/not-able-to-set-up-sequence/117406/4 "2024-10-01T08:53:38Z")

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@BasR HubSpot doesn’t necessarily care whether what exactly the address is – as long as it’s connect exactly there in the settings that are linked in your screenshot, you could use it for sequences. Does that make sense? What are you seeing in the settings, can you share a screenshot?