# Not able to do practical exercises

**URL:** <https://community.hubspot.com/t/not-able-to-do-practical-exercises/98726>\
**Category:** HubSpot Academy Support\
**Created:** [January 26, 2024, 4:33am UTC](https://community.hubspot.com/t/not-able-to-do-practical-exercises/98726 "2024-01-26T04:33:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![levifoss](https://avatars.discourse-cdn.com/v4/letter/l/ecc23a/32.png) [@levifoss](https://community.hubspot.com/u/levifoss)\
**Post date:** [January 26, 2024, 4:33am UTC](https://community.hubspot.com/t/not-able-to-do-practical-exercises/98726/1 "2024-01-26T04:33:46Z")

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I am currently on the sales software course and it tells me to complete the practical exercises, " filter your contacts", “create or send a sales template”, and “create a deal”. It shows up as a blank page and won’t let me do these exercises.

 ![sales software.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/7/171b03b8461eec4163506d63ab4392c1c2d67210.png)

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [January 26, 2024, 7:46pm UTC](https://community.hubspot.com/t/not-able-to-do-practical-exercises/98726/2 "2024-01-26T19:46:25Z")

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Thanks for posting, @levifoss!  
This page looks normal- you have to go into your actual HubSpot account and do these exercises and then go back into your course lesson to mark them as complete. Hope this helps!

Take care,

Nicole

Community Helper & Sr Support Specialist

Our community moderators may not be timely in every response. Here’s how to [reach out to HubSpot Support](https://knowledge.hubspot.com/account/get-help-with-hubspot#:~:text=In%20the%20bottom%20right%20of,with%20a%20Customer%20Support%20Specialist.)with any questions related to challenges within your HubSpot account, including the Academy.

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**Author:** ![levifoss](https://avatars.discourse-cdn.com/v4/letter/l/ecc23a/32.png) [@levifoss](https://community.hubspot.com/u/levifoss)\
**Post date:** [January 28, 2024, 12:38am UTC](https://community.hubspot.com/t/not-able-to-do-practical-exercises/98726/3 "2024-01-28T00:38:21Z")

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I can’t find the mark complete section