# non-received group mails **URL:** \ **Category:** Account & Settings\ **Tags:** sales-email, companies\ **Created:** [June 16, 2022, 1:46pm UTC](https://community.hubspot.com/t/non-received-group-mails/59173 "2022-06-16T13:46:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![CBolgi](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@CBolgi](https://community.hubspot.com/u/CBolgi)\ **Post date:** [June 16, 2022, 1:46pm UTC](https://community.hubspot.com/t/non-received-group-mails/59173/1 "2022-06-16T13:46:55Z")
Hello team, We connected our group mails to Hubspots to receive and response customer request to manage them with platform. Despite several tests incoming mails did’t drop down Hubspots. Please check and advise Arf Financial GmbH 25956338 regards ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 16, 2022, 1:59pm UTC](https://community.hubspot.com/t/non-received-group-mails/59173/2 "2022-06-16T13:59:31Z")
Hi @CBolgi, Could you specify which tool you’re using? Did you connect a team email address as a conversations inbox under _Menu_ \> _Conversations_ \> _Inbox_? Or did you connect a marketing email domain under _Settings_ \> _Website_ \> _Domains & URLs_? Or are you referring to individually connected inboxes? The more details the better. If you could share what exactly you set up and how you’re testing this, that will help with answering your query. Best regards ---
**Author:** ![CBolgi](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@CBolgi](https://community.hubspot.com/u/CBolgi)\ **Post date:** [June 17, 2022, 1:54pm UTC](https://community.hubspot.com/t/non-received-group-mails/59173/3 "2022-06-17T13:54:41Z")
Hi team We used as below shape,thanks Menu \> Conversations \> Inbox