No longer receiving anything but task notifications - You've been assigned the task "Assign HubSpot

Smart CRM & Sales Hub Account & Settings
1

Hi,

I am no longer receiving anything but task notifications whereas I used to receive emails detailing what activity had taken place such as a download from our website, a form submission, a webinar registration. These emails were forwarded to our sales reps and now I have to click on each individual task and comb through the activity for each lead - where did initial these emails go? I haven’t changed any settings, and I have verified that my notification boxes are checked - is anyone else experiencing this issue or have any idea how to fix it?

Thank you!

Lisa

2

Hi @LSarnelli6 happy to help, recently HubSpot changed the notification options for forms, downloads, etc. to only go to email addresses associated with a user in the account. Is the email set to receive these notifications a HubSpot user (not a group email like sales@ or billing@)? That’s the only thing behind the scenes I can think of that would significantly alter your ability to receive emails.

3

I will go through all of our forms and add personal emails to each instead of just marketing@ and hopefully that will work!

Thanks for your help,

Lisa

4

Hi Lisa,

Happy to help, replacing the group emails should resolve the issue. :slightly_smiling_face:

Best,
Jennifer