No longer able to un-schedule one to one emails.

[JAJO]

I often schedule one-to-one emails to prospects in advance, particularly when contacting those in different time zones, or planning follow ups ahead of time. Since last week (Friday 20 Mardh) I’ve noticed that the option for me to open a drop-down (I think it’s “More”) next to “Pin” and “Copy Link” is no longer available. This is where I would be able to select “Delete”, before being prompted to unschedule the email.
I currently have a “Delete” button on the email (see screenshot) but this only prompts me to delete the email record, and will not unschedule the email. I asked my manager (who has full permissions) to try and unschedule one for me, but it still sent as scheduled.

Screenshot of my current view below:

Is this a Hubspot glitch that needs fixing?

[Josh]

Hi @JAJO,

According tot he documentation, deleting the record from timeline should stop it from being sent:

https://knowledge.hubspot.com/one-to-one-email/schedule-a-one-to-one-email-from-the-crm

If you did this and it still when out, I’d say it was a glitch. I tested from my side and it was successful. I scheduled an email, deleted it, it was not sent so it does not appear to be a broader issue, from what I can tell.

Josh