We purchased a Marketing Starter Package for one user but later cancelled it, since we didn’t want to buy it for all users, since we received a warning that the admin function would be removed from all non-paying users.
Now that the paid month has ended and we are no longer paying, we’ve lost access to everything. We can’t even add new leads, and there is currently no admin in our account.
Previously, we used HubSpot for more than a year on the free plan with multiple users and had no issues. How can we regain access and restore admin rights?
Hi @Steffi91,
Thank you for posting to the Community!
If you go to Settings > General > Users and Teams > Can you confirm that there are no ‘Super Admins’ listed in that setting?
If not, can you please fill out the form at the bottom of this KB article? This will ping our Support team and they will provide next steps on how to regain Super Admin access in the portal.
For Community members who’ve found this thread and are experiencing a similar problem:
Getting in touch with our support team via the form in this Knowledge base article is your best next step.
Before you do that, please note that a HubSpot account and your HubSpot user account, which is tied to your email address, are two separate entities that can exist independently.
If you try to log in and see a “You have no accounts” message, reaching out to Support is indeed your best next step, as the HubSpot account you’re trying to access may have been deactivated due do inactivity.
If you see the message “This email address doesn’t exist,” your user account may have been deleted. The fastest way to resolve this is to reach out to a different user on that account who can add you to the account again.
I hope this helps!
Cassie, Community Manager