I am unable to send a newsletter to all my contacts. Does anyone have a clue how I can improve this?
Hi @NChegwin,
This is likely due to one of two reasons:
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
(You’ll also find more info by simply clicking on ‘review reasons’.)
If these two do not fix it (which is unlikely), the easiest way for troubleshooting would be sending the email and checking the Recipients tab and Not sent section of the sent email.
If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following:
Have some of the contacts previously bounced? You can check by filtering your recipient list by “Email hard bounce reason is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals).
Did you already hit your monthly email send limit?
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “Unsubscribed from all email is equal to True”
Best regards!