Hi Pam,
Can you also help me because i can not get it to work?
Thanks in advance.
Good to know we’re not alone as one of our clients is also having trouble getting the invite email.
History:
He had a hubspot account using his business email. He is not tech minded at all and didn’t realize it would deactivate if not used within a certain period of time. So, I setup a new account for his business and invited him using the same email address (his business email). No matter what we do, the invite never arrives in his inbox. It shows pending in hubspot but he does not receive it. As with others who have posted, all of his folders have been checked, hubspot emails are accounted for, etc. We’ve tried deleting and adding him back in.
He is very well known in his industry so changing his email address could be done but could be a bit problematic down the road as many know him with that email address. Any solutions to getting his email and hubspot to connect?
Update: After discussing with my client, he informed me that he is getting alerts everytime he sends an email saying that he is not logged into Hubspot and Hubspot will not be able to track it… So it seems that something is connected but it’s still a mystery as to why he can’t receive the code for when he’s logging in.
11/09/21 Update: We ended up talking to an IT person who suggested we disconnect the router for 20 minutes or more in order to establish a new IP address for the client. This worked. After that, our client was able to successfully go through the process of signing in, resetting his password, and ultimately gaining access to his account. The account was opened in August of this year so he is very happy to have this hurdle cleared and is now busily getting all of his contacts ready for import.
Hi @IFreeland
Thank you for reaching out
Can you confirm that the steps in this article have been followed, especially regarding allowlisting the email addresses?
If yes, can you send me via DM the email address of this user?
Thank you
Best
Tiphaine
Hi Tiphaine,
I’ve posted an update to my original post. It was looking like I would need to take you up on your offer to DM you with our client’s email address but it has since been resolved by disconnecting his router for 20 minutes. Getting a new IP address seems to have gotten around the problem of him accessing his hubspot account. It’s been months since this started so this is a huge relief that it is now resolved. Thank you for your outreach and willingness to help out.
Kind regards,
Hi,
I have the same issue with adding jim.gilbert to the crm, sales & marketing hub. The invite doesn’t arrive to his mailbox.
I tried allowlisting as well but it doesn’t work, could you check what happened?
Benjamin
Hi @WTBurgess,
If you are still experiencing this issue can you please direct message me the information requested above?
Thank you,
Jenny
There is apparently a MAJOR issue with hubspot where emails are not being delivered. I have been trying to log into my account for weeks now but cannot do so because the OTP email never arrives. I have pursued every possible avenue to try and get support but just keep getting told to check my junk mail and add allowlist. They refuse to accept that there is a problem and just looking at this thread it is apparrent that something is horribly wrong. If you get to the stage where you cannot log in there is NOTHING you can do to retreive your data, you can’t even upgrade to a paid account because you don’t receive that email either!
Hi @tempacc,
I see you have connected with a member of the Community team in a different thread and that you’ll be connecting with Natsumi through direct message. To ensure that this conversation doesn’t become splintered and we lose next steps, please continue to partner with Natsumi in the other thread (and through direct message) for next steps.
I understand this has been a frustrating experience for you, and I am confident that partnering with Natsumi will be the best next step.
Thank you,
Jenny
There is apparently a MAJOR issue with hubspot where emails are not being delivered. I have been trying to log into my account for weeks now but cannot do so because the OTP email never arrives. I have pursued every possible avenue to try and get support but just keep getting told to check my junk mail and add allowlist. They refuse to accept that there is a problem and just looking at this thread it is apparrent that something is horribly wrong. If you get to the stage where you cannot log in there is NOTHING you can do to retreive your data, you can’t even upgrade to a paid account because you don’t receive that email either!
Hi
I have the same issue:
I have set up four users already, three using the godaddy email that I have created for them as new users for a new company. Now the fifth user - also on the same godaddy email domain - has been setup, but no invite email recieved.
FYI: so far I have -
Deleted and recreated the user account in hubspot
Checked deleted and spam folders in the outlook.com client
Added the five hubspot smail addresses as recommended into the allowlist
I have not been able to add the IP as I don’t see a way to get to that level from within the outlook.com client.
Given that for three other users set up this way (same hubspot, same email domain) all have been fine, I am finding it hard to see what would be different in this case.
Any Ideas?
Ken
Hi i have done all the above allowlisted and checked my e-mails but hes still not recieved an email with his invitation.
Hi @guyricha,
Can you please direct message me the email address for the user you are having issues with?
Thank you,
Jenny
Hello,
I am having the same issues --- I am adding a new member and they are not receiving the email invite to joing our hubspot profile. Checked their spam etc. No luck.
Can you assist?
Hi @Pasquars36,
Can you please direct message me the email address in question and I can investigate this further?
Thank you,
Jenny
Hi Jenny,
Also struggling with this - the MX records were not set up correctly when I first sent the invite so I think it may have created a blockage for a new invite to get through
Have tried all recommended fixes - could you please look at the account
7805769 with spencer@websitewow.co.za being the user that is not receiving the invite
Thanks in advance
Hello @seleleospencer
I was able to resend you the invitation to join the account, please check your inbox for the email and you should be all set.
Kindly,
Pam
My invite email to add team/users is asking for them for an investment website and company, when team members or users are opening their invite email. Is there a investment website and/or company name I should be giving them, in order for them to except the invite?
Hi @YoungLinwood,
By ‘investment website’ do you mean website domain? While your account does need to be associated with a website domain, this doesn’t need to be a specific type of domain.
If you are still looking for assistance with this matter, can you please share a screenshot of where your users are getting stuck?
Thank you,
Jenny
Hi,
Our sales team’s email address is not receiving a hubspot invitation. The email address is zerohero@freestar.co and the account is Freestar Drinks. I am the Super Admin (Charlie Crawley). I have allowlisted the IP addresses and resent the invite numerous times but it hasn’t worked.
Thanks