If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow …

Hi @HWanamaker , Thank you for reaching out. I’ve removed the emails from your reply for personal data protection. Can you …

Hi @MNamane , Thanks for reaching out! Can you confirm you’ve followed step 3 from the steps listed in the first post here ? …

Hi, I have tried all steps above, no dice. I also sent our new user an email from a connected inbox within Hubspot, and that…

Hello @mcwhit , could you please provide us via DM the following details : If you are still stuck after following those step…

Hi I am having a similar issue: My teammate, sent an invite to my email. I received the invite. Then follow the link. Once …

Hi @Njoyantoinette Thank you for reaching out and sorry for the delay here Can you send me via DM the email address as well…

I have a new user that is not receiving the invite email. If I send them the link, the code they are supposed to receive is a…

Hey, @DAmbroz :waving_hand: If you are still stuck after following those steps, please DM me: 1. Email address of the user …

Hi I’m having issues adding a user, the invite bounced and it appears now to be locked and Im unable to resend the invite. C…

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Njoyantoinette July 4, 2022, 9:39am 141

Hey,

I have an issue with one new collegues.

The invitation emails are just not being received…I tried all the steps that you suggested but it just don’t work.

Can you help me with this issue?

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