# New user blocked by popup

**URL:** <https://community.hubspot.com/t/new-user-blocked-by-popup/41402>\
**Category:** Account & Settings\
**Tags:** workaround\
**Created:** [July 28, 2021, 8:36am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402 "2021-07-28T08:36:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![George\_C](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/george_c/32/64675_2.png) [@George\_C](https://community.hubspot.com/u/George_C)\
**Post date:** [July 28, 2021, 8:36am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402/1 "2021-07-28T08:36:47Z")

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Hi guys!

I was invited to a HS account but I get stuck at this popup as soon as I try to login

 ![Screenshot 2021-07-28 at 11.19.55.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/14dd03fb7939ee34eced7a818c14ecceffed2ef6.jpeg)

Clicking the button does nothing. Same story both in Chrome and Safari latest versions, Incognito and not. I can’t use HS at all as I can’t log off even.  
**Update** :  
When I click the button, the following error is loggen in the Console:

 ![Screenshot 2021-07-28 at 12.43.55.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/1/51488adfdc8b45fbd05fe434e06ea08e2b84cda1.png)

More specifically:  
Csrf token is missing from the request  
Appreciate any help.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 28, 2021, 8:47am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402/2 "2021-07-28T08:47:45Z")

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Hi [@George\_C](https://community.hubspot.com/t5/user/viewprofilepage/user-id/218700),

Which HubSpot subscription are you on? If you’re on Starter, Professional or Enterprise, you can contact HubSpot support directly (scroll down to “Contact support”). [https://help.hubspot.com/](https://help.hubspot.com/)

Is there a chance that some extension might be causing this behavior and these are still active in incognito/private mode? If yes, could you try after disabling them?

Best regards!

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<div class="post-metadata">

**Author:** ![George\_C](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/george_c/32/64675_2.png) [@George\_C](https://community.hubspot.com/u/George_C)\
**Post date:** [July 28, 2021, 9:42am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402/3 "2021-07-28T09:42:39Z")

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Thanks, @karstenkoehler.  
No idea yet as I was invited to the account and I can’t even see any subscription details - everything is blocked by the popup. Of course I contacted support, they were actually the ones who asked me to create a topic here.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 28, 2021, 11:48am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402/4 "2021-07-28T11:48:46Z")

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Hi [@George\_C](https://community.hubspot.com/t5/user/viewprofilepage/user-id/218700),

Have you checked whether a browser extension could be the issue, disabling all and trying again?

Best regards

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<div class="post-metadata">

**Author:** ![George\_C](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/george_c/32/64675_2.png) [@George\_C](https://community.hubspot.com/u/George_C)\
**Post date:** [August 5, 2021, 5:43am UTC](https://community.hubspot.com/t/new-user-blocked-by-popup/41402/5 "2021-08-05T05:43:36Z")

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Thank for the reply, @karstenkoehler!  
Definitely not the case - a browser extension would not be able to log console errors on an event such as a button click. Especially errors with backend tokens. This was a HubSpot problem and it was solved as far as I can see. Thanks again!