New to tickets - looking for best practices, etc

Service Hub Tickets & Conversations
1

Hi. I am new to tickets and not sure I am using them correctly.

Our “Deals” are product samples. Tickets are being used for a challenge with the sample - don’t want; don’t like; we choose not to pursue sending, etc.

How do we get notifications, etc of tickets? ot are they like deals and we find ourselves?

THANK YOU

2

Hey @gelflex-cc

Depending on the types of notifications you are looking for, you may be able to set them up within your User Notifications. For example, you can get a notification whenever a ticket is assigned to you.

Best,
Ana