My name is Montserrat and I’m currently starting to immerse in the vast tools offered by HubSpot.
I have worked in Customer Service and Tech Support, and I have learned the do’s and don’ts from both sides of the scenario, it’s clear to me that overall, customer experience will depend on how good the structure behind the scenes is.
Every negative experience leads the way to where we need to put our attention and double efforts to find new ways to improve and deliver extraordinary service in every interaction.
Regards.