# New ticket notifications **URL:** \ **Category:** Tickets & Conversations\ **Created:** [July 2, 2025, 9:10pm UTC](https://community.hubspot.com/t/new-ticket-notifications/135596 "2025-07-02T21:10:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![avomd](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@avomd](https://community.hubspot.com/u/avomd)\ **Post date:** [July 2, 2025, 9:10pm UTC](https://community.hubspot.com/t/new-ticket-notifications/135596/1 "2025-07-02T21:10:26Z")
We have new Hubspot tickets being created from two separate sources: 1. Our support Gmail inbox is configured in Hubspot to create new tickets. 2. Our application has a help button that triggers an API call to Hubspot to create a new ticket. We know that we can configure notifications for new Inbox items but this does not include new tickets created through Hubspot API. Two questions: 1. Is there a way to configure Slack messages to be triggered by new Hubspot tickets? 2. Is there a way for Hubspot users to subscribe to new Hubspot tickets being created? ---
**Author:** ![Krystal-Little](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/krystal-little/32/70131_2.png) [@Krystal-Little](https://community.hubspot.com/u/Krystal-Little)\ **Post date:** [July 3, 2025, 12:26am UTC](https://community.hubspot.com/t/new-ticket-notifications/135596/2 "2025-07-03T00:26:11Z")
For your question: 1. This would need to be done by way of a workflow. In workflows you can set the enrollment based on the ticket creation and have it send a Slack notification. This is how we have our setup and it works well, you can choose to send alerts to either an individual or to a Slack channel. 2. Unfortunately there’s no way (to my knowledge) to automatically “add” or “cc” someone on a ticket in HubSpot. The individual could go to the ticket and follow it, but beyond that I’m not familiar with a way to accomplish this without custom code. Best of luck! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 3, 2025, 3:54am UTC](https://community.hubspot.com/t/new-ticket-notifications/135596/3 "2025-07-03T03:54:23Z")
Hi @avomd, This is possible with ticket pipeline automation: [Set up pipeline automations for objects](https://knowledge.hubspot.com/object-settings/automate-ticket-pipelines) Before you can send Slack notification, you would have to install the integration: [Connect HubSpot and Slack](https://knowledge.hubspot.com/integrations/how-do-i-use-the-slack-integration) Once you have the integration installed, you should be able to add the action here: ![karstenkoehler_0-1751514792473.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/2/a208ff6a94cd63554ed55158cba456051481475f.png) Alternatively, you could also create a ticket workflow from scratch, where you enroll tickets based on ‘When filter criteria is met’ → ‘Create date is less than 1 day ago’ and then use the Slack workflow action to send a notification: [Create workflows](https://knowledge.hubspot.com/workflows/create-workflows) Users wouldn’t be able to subscribe to this on their own, they would have to reach out to you or an admin to be selected as a recipient of this new action. Best regards! ---
**Author:** ![OliverWiemers](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oliverwiemers/32/61001_2.png) [@OliverWiemers](https://community.hubspot.com/u/OliverWiemers)\ **Post date:** [July 4, 2025, 2:23pm UTC](https://community.hubspot.com/t/new-ticket-notifications/135596/4 "2025-07-04T14:23:35Z")
Hey @@avomd, one thing to add regarding sending messages to Slack. When you want to send these messages to a private Slack channel, you need to invite the user “@HubSpot” in Slack to that channel. All the best.