# New ticket from form entry

**URL:** <https://community.hubspot.com/t/new-ticket-from-form-entry/109364>\
**Category:** Tickets & Conversations\
**Tags:** help-desk, forms\
**Created:** [June 13, 2024, 11:51pm UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364 "2024-06-13T23:51:37Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![\_KB](https://avatars.discourse-cdn.com/v4/letter/_/ba8739/32.png) [@\_KB](https://community.hubspot.com/u/_KB)\
**Post date:** [June 13, 2024, 11:51pm UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364/1 "2024-06-13T23:51:37Z")

</div>

Hello, community.

I’m now trying to establish working process, which is  
a.) new entry from FORM

b.) populate new ticket  
In general, it’s a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn’t show the box to enable new ticket once new form entry.  
\*as attached.

 ![スクリーンショット 2024-06-14 084905.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/e/4edda1ebcc14f5e66d1c86ce7c7cd06afd0ccc5f.png)

Highly appreciated your insights to resolve this circumstance.  
Thanks,

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 14, 2024, 4:18am UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364/2 "2024-06-14T04:18:35Z")

</div>

Hi [@克長野KB](https://community.hubspot.com/t5/user/viewprofilepage/user-id/679475),

Have you enabled ticket creation in the left sidebar of your form?

 ![karstenkoehler_0-1718338653278.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/3/e329e1b04451f60706bd77f1bba8ca84b49e2019.png)

Have you successfully connected the form and the setting is missing or is the form not even connected to the inbox?

Best regards

---

<div class="post-metadata">

**Author:** ![\_KB](https://avatars.discourse-cdn.com/v4/letter/_/ba8739/32.png) [@\_KB](https://community.hubspot.com/u/_KB)\
**Post date:** [June 14, 2024, 4:30am UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364/3 "2024-06-14T04:30:41Z")

</div>

Apprecited for this kind input.  
Yes, certainly turn on this “switch”, then you may know I could put the Tickets related elements into the form inut field.  
In addtion, the Form itself has already connected with Inbox as a part of “Channel”, and property shows connected with “Tickets Pipeline”, though…

 ![スクリーンショット 2024-06-14 132757.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/2/f2d86a5aa96a6e1210a1e111268ae157bd0bacce.png)

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 14, 2024, 4:35am UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364/4 "2024-06-14T04:35:06Z")

</div>

> * * *
> 
> [@克長野KB](https://community.hubspot.com/t5/user/viewprofilepage/user-id/679475) wrote:
> 
> shows connected with “Tickets Pipeline”, though…
> 
> * * *

I’m not sure if your ‘though’ matters here - does this connection look correct or would you expect it to show under a different conversations inbox?

What happens when you submit the form?

---

<div class="post-metadata">

**Author:** ![\_KB](https://avatars.discourse-cdn.com/v4/letter/_/ba8739/32.png) [@\_KB](https://community.hubspot.com/u/_KB)\
**Post date:** [June 16, 2024, 3:22am UTC](https://community.hubspot.com/t/new-ticket-from-form-entry/109364/5 "2024-06-16T03:22:21Z")

</div>

@karstenkoehler Please kindly omit the “though”, as it was a kind of “typo”.  
Regarding to setting at the form within the “Tickets Properties”, setting shows it’s certainly done.  
Thus, wondering if there’s anything I didn’t confirm…

 ![KB_0-1718508131629.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/d/fd17e63bac4c9a5b82db7d402ef64c73ee5eb80a.png)

Thanks,  
KB