# New Assigned helpdesk chat notification

**URL:** <https://community.hubspot.com/t/new-assigned-helpdesk-chat-notification/143928>\
**Category:** HubSpot Ideas\
**Tags:** account-settings\
**Created:** [December 11, 2025, 2:00pm UTC](https://community.hubspot.com/t/new-assigned-helpdesk-chat-notification/143928 "2025-12-11T14:00:16Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JMillan17](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JMillan17](https://community.hubspot.com/u/JMillan17)\
**Post date:** [December 11, 2025, 2:00pm UTC](https://community.hubspot.com/t/new-assigned-helpdesk-chat-notification/143928/1 "2025-12-11T14:00:16Z")

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I really love the new **“Chat assigned to you”** inbox pop-up notification, it’s very helpful for staying responsive and managing conversations efficiently.

It would be extremely valuable to have a similar pop-up notification for **Help Desk** assignments as well. Currently, the only available option is the **“New help desk ticket assigned”** notification, but this does not allow users to differentiate notifications by channel the way the inbox does.