Hello.
We are following the process outlined in the “Create NetSuite sales order from a deal record” section of this KB article: Connect HubSpot and NetSuite
Everything is working as intended but we are unable to search the options in our Country field. Searching “United States” never brings any results but we are able to find it if we continue to load more options until we get to U.
Here’s a recording of the interface: HubSpot | Shipping Country | Loom.
Any suggestions on what settings to check in either HubSpot or NetSuite are appreciated.
Hi @SupportW, I hope that you are well!
Thank you for reaching out to the Community!
And thanks for the video! Please make sure that there is no confidential data on it, like your Netsuite Account.
I see that the “HS ship to Country” custom property keeps on loading when searching for an option on it.
1. How many options do you have in total in this property? It may take some time because there are lots of options to display/search for?
2. Have you tried via an incognito browser to see if it was faster and returned a result?
I’d like to invite some of our Top Experts on this: Hi @danmoyle, @FCorbaci and @GreyHamilton do you have suggestions to help @SupportW, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thank you so much and have a wonderful day!
Best,
Bérangère
Hello Bérangère! Apologies for the delay. Thank you for looping in those additional resources.
This custom field uses the same Country options as the default field in NetSuite so there’s around ~195 I’d assume. Even with our HS Ship to State, we only have the ~50 options and it isn’t loading other options like Vermont when searching.
Incognito browser didn’t make a difference in the behavior.
Thank you so much.
Hey there @SupportW - that looks like it’s quite frustrating. I think I’d lose my mind every time I have to take that path.
I’m wondering if, because it took so many “load more” clicks, if somehow the integration just isn’t seeing any countries past the first few. If it were me, I’d move United States to the top if it’s the most used country, and see if that fixes it.
Then maybe let support at both HubSpot and Netsuite both know that this was your experience. Maybe there’s a code fix one of them needs to implement.
Hi Dan. Apologies for the delay. I’ll connect with the team to see how we might be able to move United States to the top of the field options from the NetSuite side.