# NetSuite App Integration - Creating Sales Order Workflow **URL:** \ **Category:** Marketplace Apps\ **Tags:** integrations, professional\ **Created:** [January 12, 2024, 5:20am UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676 "2024-01-12T05:20:13Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![SupportW](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@SupportW](https://community.hubspot.com/u/SupportW)\ **Post date:** [January 12, 2024, 5:20am UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676/1 "2024-01-12T05:20:13Z")
We have a workflow using the NetSuite app’s “Create Sales Order” action for deals being closed as won. The action experiences a couple issues on the first two attempts before the action is successful. The first attempt’s event description says “Action wasn’t able to execute, but will retry soon.” The server response says “The response body for this request was empty.” A minute later the second attempt’s event description reads “Action failed because the connected app took too long to respond, but will retry soon.” It has the same server error message. The third attempt reads “Action succeded”. Our problem is these failed attempts are creating the Sales Order in our NetSuite environment. Our HubSpot deals will show an association to as many as 9 sales orders. ![SupportW_0-1705036742742.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8e6f3563871edb74a7d5016c271a8fe66cd57a0a.png) ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [January 12, 2024, 5:03pm UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676/2 "2024-01-12T17:03:16Z")
Hi @SupportW Thank you for reaching out! I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. Troubleshooting would require access to your account in order to see exactly which app you are using. [Here is also a resource](https://knowledge.hubspot.com/workflows/troubleshoot-common-workflow-errors#:~:text=Action%20failed%20because%20the%20connected%20app%20took%20too%20long%20to%20respond%2C%20but%20will%20retry%20soon.) with common workflow errors for clarification on these errors and next steps. Best regards, Cassie Hubspot Community Team ---
**Author:** ![SupportW](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@SupportW](https://community.hubspot.com/u/SupportW)\ **Post date:** [January 12, 2024, 5:20pm UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676/3 "2024-01-12T17:20:37Z")
Thank you @chighsmith. I’ve already been in contact with HubSpot Support over the last few days. They are passing this off as a NetSuite issue. I’m trying to escalate with their team. It’s the NetSuite app built by HubSpot. ---
**Author:** ![Nt1la](https://avatars.discourse-cdn.com/v4/letter/n/ebca7d/32.png) [@Nt1la](https://community.hubspot.com/u/Nt1la)\ **Post date:** [April 3, 2024, 10:12pm UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676/4 "2024-04-03T22:12:12Z")
Hello @SupportW I’d be interested to know how you went with this as we are experiencing exactly the same issue. If you had a chance to share an update, that would be awesome! ---
**Author:** ![matt\_scott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/matt_scott/32/36038_2.png) [@matt\_scott](https://community.hubspot.com/u/matt_scott)\ **Post date:** [May 1, 2025, 1:33pm UTC](https://community.hubspot.com/t/netsuite-app-integration-creating-sales-order-workflow/97676/5 "2025-05-01T13:33:27Z")
Also have this issue, I assume they never resolved it?