Hi, I need assistance rotating the client secret for my public app. I’m currently on a free developer account, and I was informed by a sales agent that even with a Starter seat, support for this type of request isn’t provided, it’s handled through the developer community.
However, I’ve seen other posts indicating that client secret rotation can be manually performed by someone at HubSpot. I’m unsure who to contact or how to initiate a support ticket for this.
Could someone please point me in the right direction or help me get this process started?
Thank you!
Hi @need_some_help,
Thank you for posting to the Community!
I’d like to tag in some of our Top Contributors to take a look here - @WesQ @HubSpot_Corey and @ChristinaKay I hope you all are having a great Thursday! Do any of you have any ideas on @need_some_help’s inquiry?
Cassie, Community Manager
Hi @need_some_help
if you do need to rotate the client secret, it’s not something you can do yourself in the developer account. You’ll need to reach out to HubSpot’s Developer Support team—either through the Developer Community or the HubSpot Developer Slack. They can verify your app ownership, rotate the secret on your behalf, and provide the new client secret securely.
As a best practice, client secret rotation is generally recommended in cases such as:
- Security hygiene: rotating secrets periodically to reduce risk.
- Team changes: when developers with access leave the organization.
If your tokens and secrets are stored securely and access is well controlled, regular rotation isn’t strictly necessary, but it’s always good to follow your organization’s security policies.
I hope this answers your query,
@need_some_help If this solved the purpose, then please mark this solution as accepted!
Best Regards,
Gaurav