Yes please! We’ve recieved about 30 spam messages just today through chat.
Yes please! We get lots spam (30+) every day.
Yes, its surprising this basic feature is not available on chat bots yet. Please consider it.
Captcha on inbox would be great, we have clients getting a huge amount of spam. please can this feature be prioritised?
We are getting nothing but spam through our Chatbot and would like a captcha feature.
So, now it’s 2024 and no chaptcha functionality yet? Or something else to protect from spam? We need it!
We really need this to be implemented!
Is there any update on this? Really need this functionality for a client to filter out their spam!
Hello? Is anyone from HubSpot monitoring this forum? This is almost a three-year-old question without a response. Live Chat is useless without a re-captcha form.
HubSpot Support recommended I upvote this idea. Looks like it was submitted years ago with no more feedback gathering or implimentation in sight.
We still have no plans to use a Chatbot based on what was submitted 3+ years back, I have no faith that HubSpot has seen this, understands the implications or really cares. Just another functionality checkoff for the next sale they want to make
I’ve resently started having issues with Bots hitting my chat function.
They will type in a few letters in the chat and then I believe leaving the site as soon as it autogenerates a response.
It would be great if Recaptcha or something like that could be used to prevent the bots from starting a chat like on the forms.
+1 to this!
Hi there! My name is Hallie, and I’m a Program Manager on the CXM Team. There is now a private beta to add a ReCAPTCHA to live chats, titled “ReCAPTCHA for Live chat” that you can request to join via this page. Yo’re welcome to leave feedback here for our product teams as you use the private beta. Thank you!
We are still seeing some spam/bots come in through our chatbot - they leave just strings of letters typcially - so it would be good to have a captcha option to prevent these coming through.
Hey Everyone. So I know you’ve been waiting a while but you can now opt-in to reCAPTCHA to protect against bots and spam in live chat. Here’s some more.
By implementing reCAPTCHA, you can reduce incoming chat volume from bots and spam. If you’re using Customer Agent, this can minimize credit consumption from bots and spam.
How does it work?
ReCAPTCHA is a service from Google that acts as a security layer to distinguish human users from automated bots on websites. ReCAPTCHA is disabled by default but can be enabled on a per chatflow basis. If reCAPTCHA detects a bot or spam, the chatflow will present an error message to the user.
To enable reCAPTCHA for a chatflow:
- Navigate to Service, then Chatflows
- Select the chatflow for which you would like to enable reCAPTCHA
- Click on Options
- Toggle on Visitor verification
Who gets it?
All hubs and tiers
Good news everyone. With a new BETA you can opt-in to reCAPTCHA to protect against bots and spam in live chat. Super helpful is you’re using Customer agent and its consuming HubSpot credits. Here’s some more.
How does it work?
ReCAPTCHA is a service from Google that acts as a security layer to distinguish human users from automated bots on websites. ReCAPTCHA is disabled by default but can be enabled on a per chatflow basis. If reCAPTCHA detects a bot or spam, the chatflow will present an error message to the user.
To enable reCAPTCHA for a chatflow:
- Navigate to Service, then Chatflows
- Select the chatflow for which you would like to enable reCAPTCHA
- Click on Options
- Toggle on Visitor verification
Who gets it?
All hubs and tiers
