We turned on our ChatBot the other day and now we are getting a ton of spam coming in through it that we cannot control the same way that we control inputs to CTAs/Forms via the captcha we have there. I have seen examples of where a form /captcha are inside of a chat window before and this would be very good to have with HubSpot? Unforotunately at this time, we have to turn off the ChatBot until we can manage the spam coming
Would be great if we can Captcha is included for Live chats too!
Yes we are experiencing the same thing and would like to have a Captcha on our chat bot!
Is there any movement on this? The Spam is out of control and I also need to turn it off
Is there an update here? We are also getting spam to the chatbot and would like to add a Captcha if possible?
Totally agree with this. The amount of spam coming from LiveChat chatflows is crazy.
Any movement on this yet?
Adding my voice to the mix. The chats are 95% spam for us and make what should be a useful feature a lot of wasted time.
This is a pretty basic requirement to be fair. We had to turn off the chatbot due to the sheer amount of **bleep** we were getting.
A Great Feature, just a shame we can’t use it.
Through live chat we’ve been able to book demos that we might otherwise not have booked. However, spam has become so bad, we’re considering removing it.
Yes, I’m looking for a solution to this very problem and a Captcha would help tremendously.
the live chat tool has become another Huibspot tool that has become useless, just like the Daily Prospects Digest. Without a Captcha feature, it’s just spam all the time. We’re moving to take it off our site.
Yeah I’ll give you a huge +1 on this one. Need to have better control over the spam coming in through the chatbot.
To help reduce spam
I would love for there to be a spam prevention on chatflows. We are receiving lots which we manually have to report as spam but still receving lots of them.
If this is something available or can be looked into, it would be appreciated.
We want to have this function as well
This would be so helpful.
Good news everyone. You can now opt-in to reCAPTCHA to protect against bots and spam in live chat. Here’s some more.
By implementing reCAPTCHA, you can reduce incoming chat volume from bots and spam. If you’re using Customer Agent, this can minimize credit consumption from bots and spam.
How does it work?
ReCAPTCHA is a service from Google that acts as a security layer to distinguish human users from automated bots on websites. ReCAPTCHA is disabled by default but can be enabled on a per chatflow basis. If reCAPTCHA detects a bot or spam, the chatflow will present an error message to the user.
To enable reCAPTCHA for a chatflow:
- Navigate to Service, then Chatflows
- Select the chatflow for which you would like to enable reCAPTCHA
- Click on Options
- Toggle on Visitor verification
Who gets it?
All hubs and tiers
I want to add my voice here. The level of spam here is huge. There needs to be some way to filter out traffic here and log ip addresses that the spam is coming from. Ideally that should be shared/collected across all customers and then blocked as a way to quickly/easily stop this issue from continuing to spiral.
+1 the amount of botspam coming through these chatflows is off the charts. We’re considering removing this feature just to avoid the noise.
Yes, we would like a Captcha for Chat we get Chat spam at least once a day