We currently have the built in LiveChat plugin running on one of our websites. We now need to change LiveChat to use our corporate LiveChat account.
Normally I would just look for the LiveChat script and change window.__lc.license = xxxxxx; to our new license number. This has worked for me on other platforms but I can’t seem to find anyplace in HubSpot that allows me to make a license number change. Is there a way or if not can I disable the built in LiveChat plugin and add the code to my pages?
Thanks!
Hi @DRawding,
When you say license number are you referring to two different HubSpot accounts / portals? One that the current live chat is created from and a separate corporate portal?
If so, for the live chat to appear on a website, the tracking code of the portal where the live chat was created in (the corporate one), must be installed on that page, see here. (I’m not aware of any workarounds to installing the tracking code.) From the corporate portal, you can then adjust the targeting to decide where the live chat should appear.
Best regards!
I want to get rid of the existing LiveChat and replace it with our corporate LiveChat. It needs to run on all pages.
I don’t understand why this is so difficult on HubSpot? On other sites/platforms all I have to do is find the LiveChat javascript code and change the license number. Done in 30 seconds.
Hi @DRawding,
I don’t work for HubSpot, just sharing what I know. If you have two HubSpot portals, currently there is a live chat on your website from portal 1 and you want to display a live chat from portal 2, you would have to install the tracking code. A portal’s live chat requires the tracking code of that portal.
It’s not recommended to install two tracking codes at the same time. If you remove the portal 1 tracking code, the old chatbot should disappear automatically. If it doesn’t or if you keep the portal 1 tracking code, you would disable the live chat manually.
If I understood you incorrectly, let me know.
Best regards!
Thank you for taking the time to respond. I think your response points me in the right direction. It sounds like if I can manually add the code and then disable the LiveChat plugin it would give me the desired results.