# Need Help: Email Tracking

**URL:** <https://community.hubspot.com/t/need-help-email-tracking/123432>\
**Category:** CRM\
**Tags:** starter\
**Created:** [January 7, 2025, 5:04pm UTC](https://community.hubspot.com/t/need-help-email-tracking/123432 "2025-01-07T17:04:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ac11](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@ac11](https://community.hubspot.com/u/ac11)\
**Post date:** [January 7, 2025, 5:04pm UTC](https://community.hubspot.com/t/need-help-email-tracking/123432/1 "2025-01-07T17:04:46Z")

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Under Contact- Emails, when i send an email, whether from HubSpot or from Outlook directly, it will log and track the email perfectly. But my co worker cannot see any emails under her login. Where in permissions or settings do we fix this so the company can see any emails that were sent to a customer? Whether I sent an email or any another employee sent an email to the contact.

Thanks

 ![Screenshot 2025-01-07 at 11.58.42 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/3/d33d75e1f273457ab90d654c477131634399946a.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 7, 2025, 8:00pm UTC](https://community.hubspot.com/t/need-help-email-tracking/123432/2 "2025-01-07T20:00:28Z")

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Hi @ac11,

It looks like this user is missing the below permission: [Manage user permissions](https://knowledge.hubspot.com/user-management/manage-user-permissions)

 ![karstenkoehler_0-1736280021981.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/0/5047ce4052f360674333f7c94bcd2c7e1f0255d6.png)

Best regards!