# Need better feedback and analytics from Knowledge Base **URL:** \ **Category:** Knowledge Base Tool\ **Tags:** content\ **Created:** [June 6, 2025, 2:09pm UTC](https://community.hubspot.com/t/need-better-feedback-and-analytics-from-knowledge-base/134093 "2025-06-06T14:09:38Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![AHenry74](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@AHenry74](https://community.hubspot.com/u/AHenry74)\ **Post date:** [June 6, 2025, 2:09pm UTC](https://community.hubspot.com/t/need-better-feedback-and-analytics-from-knowledge-base/134093/1 "2025-06-06T14:09:38Z")
Has anyone found a better method for collecting feedback from their knowledge base articles? The current YES/NO tool is insufficient for my use-case because I get zero context why someone likes or dislikes a given article. They aren’t even given the option to provide that much-needed context. Note my KB is private, so only registered users can see it. Additionaly, the built-in analytics page still isn’t fully up and running. I can’t see search-releated analytics yet. The KB doesn’t seem to allow for alternative forms, so I’m wondering if anyone has found a better solution. ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [June 6, 2025, 9:56pm UTC](https://community.hubspot.com/t/need-better-feedback-and-analytics-from-knowledge-base/134093/2 "2025-06-06T21:56:05Z")
Hey, @AHenry74 👋 Thanks for the feedback. In this case, I don’t have a workaround to offer. And I’d like to invite some of our community experts to the conversation — hey @EmmaAtKiwi [@Phil\_Vallender](https://community.hubspot.com/t5/user/viewprofilepage/user-id/74) @RubenBurdin do you have any thoughts on other ways @AHenry74 might tackle this project? Thank you very much! — Jaycee ---
**Author:** ![RubenBurdin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rubenburdin/32/75212_2.png) [@RubenBurdin](https://community.hubspot.com/u/RubenBurdin)\ **Post date:** [June 8, 2025, 5:14pm UTC](https://community.hubspot.com/t/need-better-feedback-and-analytics-from-knowledge-base/134093/3 "2025-06-08T17:14:05Z")
[@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) thanks for the mention. @AHenry74 you are right “Yes/No” alone leaves you blind when an article flops. From what I know, HubSpot hasn’t shipped inline open-text feedback yet (see the long-running idea thread: [community.hubspot.com](https://community.hubspot.com/t5/HubSpot-Ideas/Allow-Specific-Feedback-on-Knowledge-Base-Articles/idi-p/306793?)) Here’s how you can do it while we wait: • **Add a real form to each article footer.** In Design Tools, open your KB article template, drop a HubSpot form module (or embed code) after the body, and hide it with smart rules for logged-out visitors since your base is private. Ask, _“What was missing?”_ with a long-text field—it pipes straight into the CRM timeline. HubSpot’s template editor lets you do this without breaking the theme. [knowledge.hubspot.com](https://knowledge.hubspot.com/knowledge-base/create-and-customize-knowledge-base-articles?) • **Trigger a follow-up survey instead of inline.** Service Hub Pro gives you custom feedback surveys; set one to fire immediately after a contact views an article (Page view criteria). They click a link, rate 1-5, and leave comments. Not as slick as inline, but you still capture context.( [knowledge.hubspot.com](https://knowledge.hubspot.com/customer-feedback/create-a-custom-survey?) , [knowledge.hubspot.com)](https://knowledge.hubspot.com/customer-feedback/organize-your-feedback-surveys?) • **Switch on the new search-analytics reports.** The _Knowledge Base Performance_ screen now shows **Most Searched Terms** and “No results” terms—great for spotting gaps. If you don’t see it, HubSpot says the feature is rolling out; ask Support to toggle it or wait a few weeks. [knowledge.hubspot.com](https://knowledge.hubspot.com/knowledge-base/how-do-i-analyze-my-knowledge-base-performance?utm_source=chatgpt.com) • **Third-party insight while you pilot.** Drop Hotjar or GA4 on the KB template—private login still allows their script. Poll widgets and session heatmaps quickly reveal why readers bounce. From what I can see, those hacks give you actionable comments today, and you won’t lose them when HubSpot eventually ships customizable article feedback. Hope this helps.