Hi HubSpot Community,
We’ve recently started using HubSpot Service Hub after many years as Sales Hub customers, and while we love the new Help Desk workspace, we’ve encountered some challenges when navigating between Tickets and Conversations.
One major friction point is the long path from a Contact or Company record to the Help Desk workspace.
- When viewing a Contact, we can see all associated Tickets, but clicking on one takes us to the traditional Ticket view instead of the Help Desk workspace (where the related Conversation lives).
- Ideally, we’d love a way to jump directly to the Conversation from the Contact or Company record to streamline support workflows.
Are we missing something, or is this a limitation others have noticed as well? Would love to hear if anyone has found a good workaround or if this is something on HubSpot’s radar for improvement!