Since migrating to the new KB system, I’ve noticed that navigating is really slow - approx 3-4 seconds to load articles and the CATEGORY pages.
I don’t have a lot of heavy media on my pages (average 2-5 images around 100KB each) so I don’t think that’s the issue. Plus navigating the KB category pages wouldn’t be JUST as slow if that was the case.
Anyone else notice this?
Hey, @AHenry74 
Thanks for your feedback. We’ll definitely leave this thread open in case other community members have any feedback for you. Also, I found a recent thread where other community members have been leaving feedback about the KB migration.
Best,
Jaycee
Thanks @Jaycee_Lewis
Hi we have the same problem did any of the approaches mentioned help to make the loading of the articles faster? Unfortunately we can’t share a link because the knowledge base is only accessible via the customer portal.
No solution yet, unfortunatley. Are you also noticing the Category pages taking several seconds to load?
We too are seeing similar slowness in our KB pages.
After some digging I found that changing string “Mozilla” in the User-Agent sent by the webbrowser makes our KB pages load significantly faster (3-4s).
This indicates that something very time-consuming is done server-side (i.e. at Hubspot) when the word “Mozilla” is present in the User-agent.
Please see if you are able to reproduce this on your KB pages too, and reply back to me here.
How to reproduce;
In Google Chrome webbrowser you can change the User-Agent according to this guide.
It doesn’t matter which User Agent you choose as a base, as long as you ensure the string “Mozilla” does NOT exist in the string. For example by removing the initial capital “M”.
Br,
Thomas
Thanks! I attempted to reproduce this in Edge, but I can’t get conclusive results because the KB keeps logging me out when I do this. I managed to open ONE page that launched lightning fast though, so I think you’re onto something.
We have the same issue. We have currently about 40 articles without any images, just pure text. This i frustrating. Some months ago, the KB was loading pretty fast.
Unfortunatley I cannot share the KB here as it’s private.
I’m not convinced that the images are THE source of the issue yet as the performance was fine (althrough not amazing) before we upgraded. Plus, the impacts are felt on pages without any images.
How can I diagnose if the Category pages aren’t loading properly? This sounds closer to the issue I’m having.
