Hey everyone, when I try to log in to HubSpot, I get the message: Your authentication has expired due to inactivity.
It then asks for a code that was sent to my email, but I haven’t received it anywhere or in any of my email inboxes. I’ve checked them all… The email is receiving messages from other senders normally. I’ve also tried “forgot password,” but nothing works. I’m the only one with access to HubSpot, and I’m not logged in anywhere else. I’ve tried logging in from other devices and browsers, but nothing has worked.
Hey @joaoarthur,
Welcome to the Community! 
Sorry to hear you’re having trouble looging in!
I’ve looked into the account associated with this community profile, but wasn’t able to find any bounced emails. I should be able to assist from our end, but could you please DM the email address that you’re having trouble with?
P.s. I’ve sent you a personal message, please feel free to reply to me there!
Best,
Sam, Community Manager
The email I am unable to log in to is: [Email]
Hey @joaoarthur,
Thanks for your reply! I was able to find the email and can confirm that it was indeed bounced. I’ve removed the bounce so you should be all set for now!
As this is typically caused by your email configuration/ filters, I’d suggest giving this KB Article a review or pass it along to your IT team to avoid this issue moving forward: Not receiving HubSpot system or notification emails
All the best,
Sam, Community Manager