# Name on certificate doesn't change **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [May 3, 2022, 1:49pm UTC](https://community.hubspot.com/t/name-on-certificate-doesnt-change/56096 "2022-05-03T13:49:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Yaxinguo](https://avatars.discourse-cdn.com/v4/letter/y/90ced4/32.png) [@Yaxinguo](https://community.hubspot.com/u/Yaxinguo)\ **Post date:** [May 3, 2022, 1:49pm UTC](https://community.hubspot.com/t/name-on-certificate-doesnt-change/56096/1 "2022-05-03T13:49:56Z")
i have completed digital advertising and gained the cert，but the name on cert is incorrect，so I tried to change my name in my profile account，but several hours past，it was still unchanged. please do me a favor to change my name from Ngasan Kwok into Yaxin Guo as I changed in my profile account，please，i appreciate so much！ ![212e0fa8b2234949a0eb727a1a9afbf1 14.09.53.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/c9a28708c42a668a3fcf71f5e5ab9be4f85a2424.png) ---
**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\ **Post date:** [May 4, 2022, 12:33pm UTC](https://community.hubspot.com/t/name-on-certificate-doesnt-change/56096/2 "2022-05-04T12:33:37Z")
Hi @Yaxinguo , Thank you for reaching out to us! Can you please let direct message me and let me know what e-mail address you used to take the certification with. Once you have sent over this information we would be able to look into this further for you. Best, @JenWeiss ---
**Author:** ![Yaxinguo](https://avatars.discourse-cdn.com/v4/letter/y/90ced4/32.png) [@Yaxinguo](https://community.hubspot.com/u/Yaxinguo)\ **Post date:** [May 4, 2022, 12:40pm UTC](https://community.hubspot.com/t/name-on-certificate-doesnt-change/56096/3 "2022-05-04T12:40:54Z")
i have sent my email address to you, please check it, thanks @JenWeiss